Whatever you are, be a good one.Abraham Lincoln
Susan’s can-do attitude, flexible problem solving, and keen eye for process improvement have benefited hundreds of MRA members.
Susan brings extensive HR operations and strategy expertise. She is a trusted HR leader with great depth and breadth of HR knowledge acquired while working in progressive leadership roles in health care, professional services, and manufacturing industries. She brings multi-industry experiences to her career transition clients, helping them recover from job loss and move forward to embark on a results-oriented job search. Her keen insights and empathic style allow her to reframe perspectives. This translates into raised awareness for clients as they consider a best new path. Susan is known for her excellent project management skills, and business savvy and for delivering results. Susan especially enjoys implementing HR transformational change and turning around underperforming functions.
- Re-engineered a high-volume talent acquisition function, averaging 700 open requisitions. Results included: time to fill decreased across all job families, candidate and hiring manager satisfaction increased, process steps reduced by 30%, and metrics built in to the daily work of the team.
- HR turnarounds: conducted planned exit of chief human resource officers (CHRO), assuming roles. "Righted the ship" and assessed team. Worked to stabilize and advance HR programming. Hired replacement and onboarded new leader. Most turnaround assignments lasted 1–2 years due to member request.
- HR transformational change: Restructured multiple member company HR departments to ensure roles and services aligned with strategic needs of the respective business. Successfully influenced behavior of HR consultant teams with an administrative approach to be more customer centric and "think business." Shifted functions to centers of excellence. Created HR operational dashboards.
- Promoted to lead various lines of business within MRA. Expanded service offerings, delivered responsive cost-effective solutions, and developed marketing concepts to promote services.
Susan has a master’s degree in industrial relations and is current in both HR certifications: the Senior Professional in Human Resources (SPHR) and the Society of Human Resources – Senior Certified Professional (SHRM-SCP).