Act as if what you do makes a difference. It does.”William James
A passion for excellent customer service has always ranked high among Doree’s personal traits, and she carries on that passion in her role as member relations manager of MRA’s Palatine, Illinois, office. Doree’s attentive and task-oriented nature helps her echo the view of Katherine Barchetti, “Make a customer, not a sale.” Doree achieves this by developing and maintaining strong relationships with members and potential members to offer services and solutions to meet their business needs. Her sincere and friendly approach positively impacts customers’ trust and loyalty.
Expertise
Doree joined MRA in 2000 after owning and operating a successful business event planning for national and international companies, including Fortune 500 firms. Doree strives to put herself in the shoes of MRA’s members and anticipate their needs, wants, likes, and dislikes to match the best solutions to each situation. As Doree explains it, “I view every interaction with our members as an opportunity to assist them in reaching their goals and helping their organizations succeed.”
Key Accomplishments
- Owned and operated a successful business event planning company.
- Coordinated multiple events for corporate clients at national and international venues.
- Controlled expenses and increased revenue in the role of manager of operations & training.
Education
- Attended the College of DuPage, Glen Ellyn, Illinois