Mastering Challenging Conversations to Resolve Conflict

Be prepared to constructively handle challenging situations and turn conflict into positive actions! In this program, you will identify where conflict comes from and review communication techniques to lower defensiveness in yourself and others. You’ll also practice constructively resolving conflict situations through case studies, and you’ll prepare for the real-life challenging conversations you are currently facing.

Learning Objectives:

• Define conflict and recognize how to turn conflict into positive actions.
• Implement a non-defensive communication technique for giving and receiving feedback.
• Use a five-step method for resolving conflict through active listening and questioning skills. 

Who Should Attend:

Leaders, managers, supervisors, and individuals who need to address conflict situations, gain cooperation from others, and turn challenging situations toward positive action.