Why Should I Care About Customer Service?
You may think you don’t need customer service training because you do not directly deal with external customers but every employee is part of a customer service chain. Customer service is not a department. It is the responsibility of every employee within your organization and is earned by building positive relationships with customers and co-workers. This free webinar outlines how to create a customer-focused workplace where all employees deliver exceptional service.
Interviewing Do's and Don'ts*
This one-hour webinar provides an overview of interviewing "do's and don’ts," focusing on legal implications of interviewing and laws affecting all phases of employment. Obtain guidance on what you can and cannot ask during the interview process and discover ways to positively impact the candidate experience.
Battling Bullying in the Workplace*
Workplace bullying leads to increased stress, reduced productivity, and harm to the physical and emotional well-being of staff members. It’s up to everyone in your organization to acknowledge that bullying is unacceptable, recognize bullying behavior, and work to prevent it. Attend this webinar and learn to spot and stop workplace bullying while ensuring employees are comfortable, safe, and productive in a bully-free workplace.
Recruiting for Success*
Fortune favors the bold, and recruiting is no different. Many companies are challenged with finding and attracting the right talent. This webinar covers several game-changing trends that provide a foundation to elevate your recruiting efforts. Understanding how to leverage technology to connect with prospective candidates has become a critical step in the hiring process. Take the initiative, and be bold!
Strategies for Leading a Culture Transformation in Your Organization*
Successful organizations know that company culture can make or break your brand and reputation among customers and top talent. Today’s diverse, multicultural, and multi-generational workforce continues to demand workplaces that are inclusive, welcoming, respectful, create a sense of belonging, and free from harassment. To help drive needed changes in behavior, attitude, or mindset shifts, culture transformation is the solution.
What’s New in Onboarding*
Dramatically improve your retention rate and avoid the huge cost of failed hires! Great organizations engage new hires early on and continue that welcoming experience throughout the first 12–18 months of employment. That is why onboarding has become a key business strategy to accelerate talent growth and development. This program will assist you in making the business case for onboarding, exploring best practices, and building a successful program.
Have you ever wondered how much it costs your organization to hire an employee? What's your turnover rate? How does your employee engagement compare to other industries, as a whole? HR has access to a lot of data that can be used to uncover areas of opportunity and guide well-informed decisions. The use of metrics can be powerful in understanding how your workforce is performing and for identifying trends. But where do you start? Join this webinar and find out why HR metrics are important, what key HR metrics are useful for businesses and how you can calculate them.
*HRCI (General) Credit and SHRM PDCs are available.
**HRCI Business (Strategic) Credit and SHRM PDCs are available.