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Delivering Exceptional Service

Training
Customer Service

Location & Dates

Customer Service Excellence Certificate Series

This program will provide opportunities for you to put yourself in the shoes of a customer and inspire you to go the extra mile to deliver exceptional service. You will uncover the four unspoken customer needs and your role in fulfilling them.

Classroom instruction (half-day)

Learning Objectives:

  • Review the four primary needs of customers.
  • Define behaviors and actions that create positive service experiences.
  • Identify the balance of task and relationship to deliver exceptional service.
  • Complete a customer service skills self-assessment.

On-demand webinar: Mastering Internal Customer Service (required)

Learning Objectives:

  • Six common actions that create barriers between work teams.
  • Actions that determine how we are perceived by internal customers.
  • Four quick and easy tips for building rapport with coworkers.
  • Eight ways to be more positive at work.

Who Should Attend:

Employees at all levels and experience who are responsible for delivery of exceptional service to internal and external customers. Service crosses all industry lines including manufacturing, insurance, health care, sales, real estate, service, technical, and more.

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Customer Service Manager Roundtable
Roundtable
Customer Service
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civility
Civility in the Workplace
Training
Communication
Conflict Management
Customer Service
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