Critical-Step Selling

Compensation Planning
Customer Service

Location & Dates

Successful salespeople must master a variety of skills to earn the right to engage with a prospect and successfully bring a sale to a close. Throughout each phase of the process, preparing, selling, and executing the sale, there are critical steps which apply to all situations, whether you are selling a service, soft drinks, or technology. Mastering the process increases your success and helps set you apart from your competitors. This program will help participants recognize and implement the key steps in each phase of the sales process for a more successful outcome. This class is highly interactive, with lots of content customizing and discussion. During this session, you will practice your presentation content and craft a powerful sales approach that helps earn the right to meet with a prospect.

Learning Objectives:

  • Articulate a compelling value proposition.
  • Apply powerful probing and listening techniques.
  • Handle resistance and dealing with push back.
  • Fine-tune a solution presentation.

Who Should Attend:

Sales reps new to sales, in a new industry, or in need of a basics refresher, or any job role that is customer-facing and requires influencing skills.

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Customer Service Manager Roundtable
Customer Service
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Powerful Verbal Communication
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