It’s not hard to make decisions when you know what your values are.”Roy Disney
In her life and work, Jill strives to follow the motto, "Do the next right thing." She started her career learning how to exceed customer expectations and create "magic" while working behind the scenes at a major theme park. At MRA, Jill continues to work to exceed member expectations by providing exceptional virtual learning and supporting the learning and development team in delivering best-in-class training experiences.
Jill brings a mindset of continuous improvement to all aspects of her work. Her natural curiosity and interest in learning new technology led to her gradual evolution from process improvement specialist into instructional designer. With more than 20 years of experience in manufacturing, distribution, health care, government, and hospitality, Jill brings a variety of perspectives to the learning and development team.
- Designed, promoted, and hosted interactive webinars for a membership insurance pool, doubling attendance over a 2-year period.
- Developed e-Learning courses to replace high-demand classroom training in compliance.
- Assisted in selection, implementation and testing of a Learning Management System.
Jill earned a Bachelor of Science in Industrial and Systems Engineering from Virginia Tech in Blacksburg, Virginia.