Business and Soft Skills Training

Business performance enhancement courses add value by providing skills for everyday use in a business setting.

• Business Email: Write It Right
• Business Writing for Impact: How to Write So People Will Read
• Emotionally Intelligent Leader
• Enhance Your Professionalism
• Finance and Accounting for the Nonfinancial Leader
• Project Management: The Human and Technical View
• Stress Management
• Success Strategies for Personal Growth
• Time Management
• Workload Survival Skills

For leaders and all employees coaching can improve effectiveness, communications, engagement, and accountability.

• Coaching Certificate
• Coaching for Development: An Integrated Approach for Managers
• Effective Training Techniques
• Interactive Techniques to Boost Classroom Training
• Performance Conversations and Coaching Skills
• Training the Trainer
• Training, Delegating, Coaching, and Managing Performance

Learn skills to master effective listening skills, enhance communication methods, and practice the ability to constructively give and receive feedback.

• Assertive Communication in the Workplace
• Communicating for Results
• Communicating With Your Teammates
• Communication Skills
• Diplomacy and Tact
• Influencing Others
• Powerful Verbal Communication
• Presentation Skills

Learn to manage conflict effectively by recognizing the causes and effects of conflict and choosing steps to work through interpersonal conflict.

• Building Collaboration and Managing Conflict
• Managing Challenging Conversations for Better Resolution
• Managing Conflict in Your Team
• Managing Your Anger and Conflict in the Workplace
• Resolving Conflict and Handling Difficult People Problems

Customer service skills will equip you to address customer needs and foster a positive experience.

• Conversations to Enhance Business Partnerships
• Critical-Step Selling
• Customer-Centered Communication
• Customer Service Excellence Certificate Series
• Customer Skills for Technical Professionals
• Delivering Exceptional Service
• Master Your Customer Phone Skills
• Negotiation Skills: Producing Win/Win Outcomes
• Win Over Angry Customers Through Problem Solving

Learn about diverse workplaces and how to leverage the effects of diversity to achieve a competitive business advantage.

• Civility in the Workplace
• Sensitivity Skills in a Diverse Workplace
• Unconscious Bias: Understanding the Impact in the Workplace

Improve customer retention rates through improved work processes and implementing quality standards.

• Internal Auditing for ISO-Based Systems
• Lean Fundamentals
• Workload Survival Skills