Overview
Over half of leaders say that soft skills are more important than hard skills. In order to succeed, your employees need to become proficient in a set of fundamental business and soft skills. Help your employees develop a complete and balanced skillset to be productive in their position and enable your organization to be competitive in the marketplace.
Business & Soft Skills Courses
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Business/ Administrative
Business/Administrative Skills
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Coaching and Counseling
Coaching and Counseling
- Coaching Certificate*
- Coaching for Development: An Integrated Approach for Managers*
- Effective Training Techniques*
- Interactive Training Techniques for the Classroom*
- Leadership for Leads
- Performance Conversations and Coaching Skills*
- Training, Delegating, Coaching, and Managing Performance*
- Training the Trainer
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Communication
Communication Skills
- Assertive Communication in the Workplace
- Civility in the Workplace
- Communicating for Results
- Communicating With Your Teammates
- Communication Skills
- Conversations to Enhance Business Partnerships
- Customer-Centered Communications
- Customer Skills for Technical Professionals
- Enhance Your Professionalism
- Influencing Others
- Negotiation Skills
- Powerful Verbal Communication
- Sensitivity Skills in a Diverse Workplace
- Workload Survival Skills
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Conflict Management
Conflict Management
- Building Collaboration and Managing Conflict*
- Conducting Workplace Investigations*
- Harassment Prevention: Creating a Respectful Workplace
- Influencing Others*
- Managing Challenging Conversations for Better Resolution
- Managing Conflict in Your Team*
- Managing Your Anger and Conflict in the Workplace
- Negotiation Skills - Getting to the Win-Win*
- Resolving Conflict and Handling Difficult People Problems*
- Unconscious Bias - Understanding the Impact in the Workplace
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Customer Relations
Customer Relations Skills
- Business Email – Write it Right*
- Civility in the Workplace
- Conversations to Enhance Business Partnerships
- Customer-Centered Communications
- Customer Service Excellence Certificate Series
- Customer Skills for Technical Professionals
- Delivering Exceptional Service
- Master Your Customer Phone Skills
- Win Over Angry Customers Through Problem-Solving
- Diversity & Inclusion
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Quality and Productivity
Quality and Productivity
Let's Talk!
Keith Peterson
VP, Learning and Development
To find out more about the services we offer, or to speak with a specialist about your specific needs, complete this form and one of our experts will reach out to you shortly.
Can’t wait? Call us now at 800.488.4845.